Exchange & Return Policy
1- THE POLICY OF THE TIME LIMIT FOR RETURNING AND EXCHANGING THE ITEMS
– THE CUSTOMER CAN RETURN OR EXCHANGE THE ITEM WITHIN 7 DAYS OF PURCHASING.
2- POLICY OF RETURNING OR EXCHANGING ITEMS :
– This policy applies to that the product in its original condition and packaging, not used at all, and bearing all the labels not removed nor damaged.
– Upon return, it is necessary to return all accessories and tools received with the product upon purchase in its original package.
– Products that have been opened and have a factory defect can be replaced with an item from the same category in the condition that the customer delivers it by himself to the company.
– The original purchase invoice must be attached when starting the exchange or return procedures
– The customer has the option to retrieve the value of his purchases or exchange it for another product according to the customer’s choice.
– Retrieving the value of purchases made by credit cards or bank transfers. The amount will be retrieved through the customer’s bank account within fourteen (14) working days, or the customer must follow up the payment procedures through the bank branch he deals with
– The customer shall bear the shipping costs in case of exchange or return
3- Exclusions that are not covered by the return and exchange policy :
– Faults and damages resulting from misuse.
– The original carton of the product does not match the colors or any other appearance compared to the product when it was received during the purchase process and as stated in the purchase invoice.
– Products that have been thermally wrapped and the packaging removed after the purchase.
– Products installed and disassembled after the purchase.
– Books.
– Pens and colors.
– All sand products, pastes, and gel-based toys.
4- Other terms and conditions :
– it is not our responsibility if there is a loss of any customer data during the exchange or return process.